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Freedom First
Freedom First Credit Union

About Mobile Banking

Freedom First
Branded Star Mark
Branded Star Mark

The Entire Banking Experience in the Palm of Your Hand

Download our iOS or Android app to access your accounts; locate the closest branch or surcharge-free ATM, check rates on loans and savings, apply for a loan, open an account, and more!

See our Frequently Asked Questions below.

Frequently Asked Questions

Does Freedom First have a mobile app?
Yes, the mobile app is named Freedom First Mobile.

Where can I get the mobile banking app?
The app is available in the Google Play and iTunes app stores.

What accounts can I access with the mobile app?
The mobile app gives you access to savings, checking, and loan accounts.

How do I set up the mobile app?
Download and install the app from your phone’s app store, then use your Online Banking login credentials. It’s that easy!

Is there a fee associated with using the mobile app?
The mobile app is free to use.

Can I make deposits with my mobile app?
Yes, check deposits can be made with the Deposit AnywhereSM feature on the mobile app. Check images are not stored on the device. Please make sure your email address and phone number are listed correctly in your Online Banking settings.

What types of checks can I deposit using Deposit AnywhereSM?
You may deposit personal, business, and government issued checks payable in U.S. dollars and drawn at any U.S. credit union or back. You may not deposit international checks, savings bonds, money orders, remotely created checks, convenience (line of credit) checks, nor cash.

When may I deposit checks using Deposit AnywhereSM?
You may deposit checks 24 hours a day, 7 days a week, 365 days a year.

Do I have to do anything different when endorsing the check for Deposit AnywhereSM?
Endorse the check as normal, and then add For e-Deposit Only.

How long does it take for a deposited check to clear when I use Deposit AnywhereSM?
In most cases, funds will be available in less than 15 minutes. Holds depend on the type and amount of the check, as well as the status of the account. You will receive a text message if business rules enable the funds to be released prior to standard hold times as described in your Account Agreement.

Is there a fee for using Deposit AnywhereSM?
Deposit AnywhereSM is free to use, but your mobile carrier may charge for text or data usage.

My mobile app used to work; now it doesn’t. What happened?
Please make sure you have the latest version of the mobile app, called FFCU Mobile, from the Android or Apple store, or call the Contact Center, at 540-389-0244 (local) or 866-389-0244 (toll-free), for assistance.

Is my login information the same as for Online Banking?
Your Online Banking username and password are also used for the mobile app. If you need assistance with resetting your login credentials, please call the Contact Center, at 540-389-0244 or toll free at 866-389-0244, or speak to a personal banker at a branch convenient to you.

Do I have to set up online banking in order to use the mobile app?
Yes, you will need your Online Banking login credentials in order to use the app.
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