Security & Scams Frequently Asked Questions
Do you ever contact members via email or phone?
We will never contact a member by email or phone requesting you to provide us with your account information or other personal data. Never share your personal username, password, PIN, or account number in unsecured emails or other communications.
How do I know if an email or text I received is truly from Freedom First?
The Federal Trade Commission cautions people to be wary if they read content similar to the following examples:
- “We suspect an unauthorized transaction on your account. To ensure that your account is not compromised, please click the link below and confirm your identity.”
- "Your account has been restricted due to a suspicious charge of $1170.87. To resolve the issue click on this link."
- “During our regular verification of accounts, we couldn’t verify your information. Please click here to update and verify your information.”
- “Our records indicate that your account was overcharged. You must call us within 7 days to receive your refund.”
If there is ever a question that an email, text, or phone call you receive is actually from Freedom First, please call our Contact Center at 540-389-0244 (toll free 866-389-0244) or visit a branch convenient to you for assistance. If you use our Online Banking, you may click on the Message Center button in the upper right portion of the page to send us a secure message.
How do I know a link is legitimate?
- Call our Contact Center at 540-389-0244 (local) or 866-389-0244 (toll-free)
- Visit your nearest branch location
- Contact us securely via your online banking or mobile app using the 'Messages' feature
- Submit a contact form via our website
I received an email about a survey. Is that a real email and should I respond?
May I request to not receive emails from Freedom First?
What should I do if I receive an email that is phishing for my personal information (in other words, a spoof email that is made to appear that it is from Freedom First)?
What are other ways I may safeguard my personal information from online scams?
- Use trusted security software.
- Don’t email personal or financial information.
- Only provide personal or financial information through an organization’s website if you typed in the web address yourself and you see signals that the site is secure, like a URL that begins with https (the “s” stands for secure). The direct link for Freedom First is https://www.freedomfirst.com
- Review credit card and bank account statements as soon as you receive them to check for unauthorized charges.
- Be cautious about opening attachments and downloading files from emails, regardless of who sent them.