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Freedom First
Freedom First Credit Union

Quick Reference

Freedom First
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All of Our Important Information, At Your Fingertips

Need to find a point of contact or our routing number right away? This page is an index of all the important information you need for quick reference. Bookmark this page for easy access.

Routing Transit Number (RTN)


Member Number / Account Numbers

Your member number was provided to you when you opened an account. You can find this number on your monthly statements and within online banking in your individual account dashboard. Checking account numbers are listed at the bottom of your checks. For security reasons, we cannot give your member or account numbers over the phone, so please visit a branch or request a notification to be sent by mail if you need further assistance.

Credit Card Account Management

You can manage your Freedom First Visa® by logging into Online Banking.

Call Us

Inquiry or Contact Number
Contact Center (local) (540) 389-0244
Contact Center (toll-free) (866) 389-0244
Lost/Stolen Debit Card (800) 472-3272
Lost/Stolen Credit Card (855) 609-3628
Bill Pay Assistance (888) 400-9446
Financial Education (540) 378-8928
Responsible Rides® (540) 904-4445
Mortgages & Home Loans (540) 339-3868
Business Banking Contact Our Business Team
Wealth Management Contact Wealth Management
Insurance Contact TruStage Insurance

E-mail Us

You can fill out a contact form at the bottom of any page, or get in touch with specific departments at the e-mail addresses below.

Mailing Address

Use this address to mail payments, send correspondence, or accept a wire transfer from another institution. 

Freedom First Credit Union
P.O. Box 1999
Salem, VA 24153

Corporate Office

This is where our central operations are located. Please note that this is not a branch. You can find your nearest branch here.

Freedom First Credit Union
5240 Valleypark Drive
Roanoke, VA 24019

Branch Locations

You can find all of our branch locations and hours here, or use the search bar in the Quick Access menu (bottom right of your screen) to find your local branch's page.

Important: Do not send critical account information through regular Internet e-mail. Internet e-mail is NOT secure. The only secure way to send a message is through the ‘Secure Messaging’ portion of Online Banking.

Want to contact us online?

Click the link below to submit a form.

Read more on our accessibility statement