Need to find a point of contact or our routing number right away? This page is an index of all the important information you need for quick reference. Bookmark this page for easy access.

But also please note that internet email is NOT secure. The only secure way to send us a message is through the 'Secure Messaging' feature in Online/Mobile banking. Please do NOT send critical account information through regular internet email.
Check Application Status
If you've already applied and want to check the status of your application, click here.
Branch Locations
You can find our locations with the following links:
Mailing Address
Use this address to mail payments, send correspondence, or accept a wire transfer from another institution.
Freedom First Credit Union
P.O. Box 1999
Salem, VA 24153
Email Addresses
Do not send critical account information through regular Internet e-mail.
General inquiries:

Financial education:

Phone Numbers
Our Contact Center ((540) 389-0244 / (866) 389-0244) can help you with most inquiries.
Lost/stolen debit card:

Lost/stolen credit card:

Bill Pay assistance:


Responsible Rides®: 
Find Your Member Number:

  • On your monthly statements
  • At the bottom of your checks
  • Within online/mobile banking
For security reasons, we cannot give your member or account numbers over the phone, but our contact center team will work with you to find an alternate method of identity verification if you're unable to visit a branch.
Emergency Bill Payment
Please note that QuickPay is not part of Freedom First's free Bill Pay service. See the Consumer Fee Schedule for details.
Use QuickPay to avoid penalties for late payments.

Use our free Bill Pay service within Online/Mobile banking to pay bills for no additional fee.
Manage Your Credit Card

Login to online banking to manage your Freedom First credit card.

If you need additional assistance, our contact center team is happy to help you.
Routing Transit Number
This number is displayed on the bottom of your checks with your account number.