In the event that you experience lost, stolen, or fraudulent items (checks, debit, or credit card), call the number on the back of your card immediately, then follow up by filing a police report.

Ways to Contact Freedom First

Lost/Stolen Freedom First Debit Card:
Report lost/stolen card in Card Controls

Lost/Stolen Freedom First Credit Card:
Report lost/stolen card in Card Controls

Freedom First Contact Center
Send a secure message through your Online Banking/Mobile app.

Check Your Credit Report

Check your full credit report for errors and history once per year at or by calling (877) 322-8228. Having this in hand can help you file a dispute.

File a Credit Dispute

For disputed items, we recommend filing disputes directly with each Credit Reporting Agency as this is the most efficient and timely method in compliance with the Fair Credit Reporting Act guidelines. This method allows for tracking of the disputed item by the person placing the dispute for easy monitoring.

TransUnion Service Center: 1-800-916-8800

Customer Support: 1-888-Equifax (1-888-378-4329)

Dispute Support: 1-866-200-6020