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Who We Are
Freedom First Credit Union

Contact Us

Who We Are
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We are always happy to hear from you!

Important: Do not send critical account information through regular Internet e-mail. Internet e-mail is NOT secure. The only secure way to send a message is through the ‘Secure Messaging’ portion of Online Banking.

Take a look at our New Member FAQs for answers to common questions. Need more info? Call us or stop by your nearest branch.

Red envelope icon. Mailing Address

Freedom First Credit Union
P.O. Box 1999
Salem, VA 24153

Briefcase icon. Corporate Office

Freedom First Credit Union
5240 Valleypark Drive
Roanoke, VA 24019

Fax: (540) 378-8952

Red customer service headset icon. Phone Numbers

(866) 389-0244 toll-free

Chat with Ginny, our virtual banking assistant, 24/7/365 - or speak with a banker during business hours.

Credit card icon. Lost/Stolen Card

Lost/Stolen Debit Card:

Lost/Stolen Credit Card:

Red clock icon.  24/7 Telephone Banking

(866) 389-0244 toll-free

For simple banking transactions with Ginny, our virtual banking assistant.

Send us a message.

For your privacy and security, our contact form is for general inquiries only. For questions related to your account or to discuss confidential information, call 540-389-0244 (local) or 866-389-0244 (toll free) to speak with a personal banker or send us a secure message through your online banking portal.
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