Take a look at our New Member FAQs for answers to common questions. Need more info? Call us or stop by your nearest branch.
Envelope icon

Mailing Address

Freedom First Credit Union
P.O. Box 1999
Salem, VA 24153
blue bank icon

Corporate Headquarters

Freedom First Credit Union
207 Bullitt Ave SE
Roanoke, VA 24013
Telephone icon

Phone Numbers


Chat with Ginny, our virtual banking assistant, 24/7/365 - or speak with a banker during business hours.
blue card icon

Lost/Stolen Card

Lost/Stolen Debit Card:

Lost/Stolen Credit Card:
blue chat icon

Digital Messaging

Send a secure message through your Online Banking/Mobile app.

We can also accept general inquiries only at bankforgood@freedomfirst.com.
Wifi signal icon

Find us on Social Media

Send us a message.

For your privacy and security, our contact form is for general inquiries only.

For questions related to your account or to discuss confidential information, call 540-389-0244 (local) or 866-389-0244 (toll free) to speak with a personal banker or send us a secure message through your online banking portal.

* Required

Are you a Freedom First member?*

Thank you for your submission!

We will be in touch with you soon.

Holiday Closings

New Year's Day
Martin Luther King, Jr. Day
President's Day
Memorial Day
Juneteenth
Independence Day
Labor Day
Indigenous Peoples Day
Veterans' Day
Thanksgiving Day
Christmas Day

Got a minute to share your experience with us?

We're always hoping to provide the best experience possible, which is why we'd like to hear from you. It will only take a minute, but your valuable feedback will help us improve. Thanks!