The first step to protecting yourself from criminals is awareness. Understanding how criminals get your information can help you take the necessary security precautions to protect yourself and your accounts.

  • Fraud Types – Common types of frauds and scams.
  • Reporting Fraud & Lost Items – What to do if your account information is lost or stolen.
  • Identity Theft – What to do if you are a victim of identity theft and how to safeguard your information.
  • Personal Security – Security tips for safeguarding yourself and your account.
  • NCUA – How your Freedom First deposits are federally insured through the National Credit Union Administration.
  • Communication Security – The protection of your information is our highest priority. We utilize the latest standards provided by the National Institute of Standards and Technology (NIST) for encryption and safeguarding our communication to ensure all sensitive information transmitted between you and Freedom First is sent securely. We provide secure communication channels via our website and other platforms that require you to properly authenticate via username and password in addition to multi-factor authentication.

  • Firewalls and Secure Applications - Information that flows through Freedom First passes through a series of state-of-the-art firewalls, intrusion prevention systems, and other security applications to ensure data is protected.

  • Encryption - Your data is encrypted at rest using the latest standards provided by NIST to ensure that even when it is not being accessed it is protected to prevent unauthorized access to your information.
Here are some general tips and tricks to keep yourself safe from fraud.

  • Email – While Freedom First will occasionally send out communications that are informational to you, we will never ask for your username, password, or personally identifiable number (PIN). Please remember that inherently email is not secure, and you should never send any personal identifiable information (PII) through email unless encryption is in place.

  • Mobile devices and Computers – You should never use public computers or devices to conduct personal transactions. Mobile devices and computers should be updated regularly to avoid running outdated software such as web browsers, anti-virus and operating systems.

  • Passwords – You should create complex passwords (upper and lower case letters, numbers, and special characters such as (!#$). You should not tell anyone your password and refrain from writing down your username and password. The password should be changed routinely to ensure your account is as secure as possible.

  • Privacy Protection – Be aware that fraudulent activity and scammers are increasing at an alarming rate. Keep yourself up-to-date on the latest scams and tricks to avoid falling victim to them.

    • Phishing – A person or business claiming to be legitimate in attempts to obtain your personal information, such as Social Security Number (SSN), banking information, or passwords in attempt to scam you and achieve financial gain.
    • ATM Skimmers – Devices installed over legitimate card readers designed to read your debit/credit card information in attempts to achieve financial gain.

Older man looking at a tablet with his adult children

Frequently Asked Questions

Looking for some additional assistance about security, scams, and fraud? See if our FAQs can help!

If ever you receive a questionable communication that appears to be from Freedom First, please follow-up with us in-person at a branch convenient to you, call our Contact Center at 540-389-0244 (toll free 866-389-0244), send a secure message in online/mobile banking, or send us an email at
Freedom First nunca se pondrá en contacto con un miembro por correo electrónico o teléfono solicitando su información de cuenta u otros datos personales. Nunca comparta su nombre de usuario personal, contraseña, PIN o número de cuenta en correos electrónicos no seguros, mensajes de texto o por teléfono.

Si alguna vez recibe una comunicación cuestionable que parezca provenir de Freedom First, por favor, contáctenos en persona en una sucursal cercana a usted, llame a nuestro Centro de Contacto al 540-389-0244 (llamada gratuita al 866-389-0244), o envíe un mensaje seguro a través de la banca en línea o móvil.

Recuerde que siempre es importante proteger su información personal y estar alerta ante posibles intentos de fraude.