ATM/Debit Card Security

  • Treat your card like cash and protect it at all times.
  • Do not lend or give your card to anyone.
  • Take your card with you after making a purchase or withdrawal.
  • Take your receipt with you and verify it against your monthly account statement.
  • Use the Card Controls feature in our mobile banking app to protect your Freedom First debit card - set spending limits and alerts, turn your card on/off, report it lost or stolen with just a tap, and so much more.
  • Report a lost or stolen card immediately, 24/7:

Personal Identification Number (PIN) Security

  • Do not share your PIN with anyone.
  • Do not write your PIN on the card or the card sleeve.
  • Do not store the PIN with your card, in your wallet, or in your purse.
  • Do not allow anyone else to enter your code for you.
  • Stand between the ATM/terminal and anyone waiting to use the machine so that others cannot see your PIN or transaction amount.

ATM Security

  • Park close to the ATM and observe the entire ATM area before leaving the safety of your car.
  • Do not allow a stranger to help you make a transaction.
  • Observe the entire ATM area before rolling down the window of your car to use the drive-up ATM.
  • Minimize the time spent at the ATM by counting the money after you have left the ATM.
  • Cancel your transaction and leave immediately if you see anyone or anything suspicious.

Computer and Internet Security

  • Secure your devices by keeping your security software, internet browser, and operating system up to date.
  • Secure your accounts by creating and using strong passwords and using multi-factor authentication.
  • Choose security questions only you know the answer to. When you can, avoid questions like your zip code, mother’s maiden name, and birth place, and avoid using questions with a limited number of responses that attackers can easily guess — like the color of your first car.
  • Back up your data to protect it by saving it in a cloud storage service or on an external storage device, like a USB flash drive.
  • If you decide to use a peer-to-peer program to access free music and videos, use your security software to scan any files before you open them, and before you play any downloaded files.
  • Protect your home network and the connected devices, including smart TVs, security cameras, and voice assistants.
  • Use caution when browsing the internet on a public and/or unsecured wi-fi network, and consider investing in a VPN (Virtual Private Network) service to encrypt your browsing.
  • Use caution when clicking on links in emails - it may be a phishing attempt! Similarly, use extreme caution when downloading anything - especially software - from the internet. Good, up-to-date anti-virus software should scan files for malware before you can download them.
  • Look for a lock symbol or https in the address bar to the left of the website address when browsing the internet. Sites that start with http and do not have a lock symbol are not encrypted and should be used with caution.