Why do you call it a membership and who can join?
By law, credit unions are required to have a defined field of membership, and only members may access the credit union’s services. Freedom First’s charter is community-based. We invite any person, business, or legal entity who lives, works (or regularly conducts business in), worships, or attends school in our service area to join.

Why do I need to open a share account when I join?
Your share account represents your ownership in the Credit Union. In order to join the Credit Union, each member opens a primary share account. It functions as a typical savings account, and will earn dividends based on the current Rates. Your $5 deposit represents your purchase of a share of the Credit Union. Should you decide at some point to close all of your accounts, the $5 will be returned to you.

Can my family member join Freedom First?
Yes, an immediate family member may join the Credit Union, regardless of where they live.

Do I lose membership in Freedom First if I move away from the Credit Union’s service area?
No, once you are a member of Freedom First, your membership continues regardless of where you reside. However, if you close all of your accounts with Freedom First, you must meet the geography-based requirements in order to become a member again.

What is my member number?
Your member number is a 13 digit number, and is a way for the Credit Union to identify you and your accounts.

How do I find out what my member number is?
Your member number should have been written on the wallet card and provided to you when you opened your account. If you have misplaced or did not receive your wallet card, you can find your member number on your monthly statements (paper or electronic), at the bottom of your checks, or from within Online Banking. You can also get your member number by visiting a branch. For security reasons, member numbers are not given over the phone.

What is Freedom First’s routing number?
The Freedom First routing number is 251483023.

If I am a member, how much does it cost to cash a check?
Check cashing fees only apply in certain conditions for members. Please refer to the Consumer Fee Schedule for the current Check Cashing Fee and when it applies.

If I am a member, is there a teller transaction fee?
There is no teller transaction fee.

How do I get a cashier’s check?
Cashier’s checks, also referred to as official checks, are available in all branches during lobby hours. Official checks and money orders are not distributed in the drive-thru. Please refer to the Consumer Fee Schedule for the current fee for an Official Check.

Do you have safety deposit boxes?
Yes, we offer safety deposit boxes at the Salem branch. Annual fees are based on the size of the box. Please see a personal banker or refer to the Consumer Fee Schedule for details.

Do you have traveler’s checks?
No, we do not offer traveler’s checks.

Do you offer telephone banking?
Yes, members may conduct simple banking transactions over the phone at any time by calling the Contact Center at 540-389-0244 (local) / 866-389-0244 (toll-free) and speaking with our virtual voice assistant, Ginny. If you need additional assistance with your transaction, she will route you to the first available banker.

Do you offer online banking?
Yes, members can access all of their accounts via online banking. You may enroll in Online Banking by visiting a branch convenient to you or calling our Contact Center at 540-389-0244 (local) / 866-389-0244 (toll-free).

Do you offer mobile banking?
Yes, members can access all of their account via our mobile banking apps. The FFCU Mobile app is available in both iTunes and Android stores.

Do you have other member benefits?
Yes, members can access the additional following benefits:

  • Free notary services are available at each branch. Please bring a valid photo ID and your unsigned documents. Please note that we cannot also be your witness when notarizing your signature.
  • Exclusive discounts and benefits for any credit union member through www.lovemycreditunion.org.