We are constantly developing, improving, and launching updates based on your feedback. We'd like to thank you for taking the time to let us know how we're doing.

Here are just some of the changes we've made based on your feedback:

  • Launched a new mobile-friendly website
  • 24/7 enhanced and monitored web security
  • Updated our mobile app — including the ability to apply for new accounts or loans right from your phone, plus increased security with 2-factor authentication(Opens in a new Window)
  • Developed innovative new Impact Banking products to suit your needs, such as Flash Cash and Responsible Rides
  • Opened a branch in Downtown Roanoke for members and businesses
  • Opened a convenient branch in front of Tanglewood Mall
  • Updated our online banking portal with a modern, user-friendly interface
  • Moved our Crossroads branch to a more convenient, easily accessible location
  • Streamlined and simplified our online loan application process
  • Began offering a secure live chat function within our mobile app
  • Built a voice assistant into our Contact Center to provide 24/7 support for simple banking transactions
  • Installed deposit-taking ATMs at our new branch locations, including Bonsack, Prices Fork, and Langhorne